Kiggle | Conscious Clothing For Kids India | Shipping, Return and Refund Policy

Kiggle is an organic baby clothing store in India. We offer GOTS certified organic cotton clothes for children that is safe, comfortable and breathable.

At Kiggle, we strive to provide a smooth shopping experience for our customers. Please review our return and refund policy carefully:

1. Shipping and Returns

  • Free Shipping: On all orders above ₹899.
  • Free Returns: Available for all orders within India.

2. Cash on Delivery (COD)

  • COD is available for orders below ₹2499.
  • An additional charge of ₹50 applies for COD.

    3. Refund Process

    • Credit Card Payments: Refunds will be processed back to the original mode of payment.
    • COD Orders: Refunds will be issued as store credit, redeemable on future purchases.

    4. Discount Code Usage

    • If a discount code was applied to your order and only a part of the order is returned, the discount will be revoked. You will be charged the MRP (Maximum Retail Price) of the items you keep.

    5. Order Cancellations and Returns

    • Order Cancellation: You may cancel your order any time before it has been shipped.
    • Return Eligibility: Once your order has been shipped, it is eligible for return within 14 days of delivery.
    • Return Request: Can be made only once per order.

    6. Return Conditions

    • Items must be returned in their original packaging with all tags and labels intact, including any freebies received.
    • For defective items, notify us within 24 hours of delivery with images of the defect for prompt assistance.

    7. Shipping Charges Adjustment

    • If a return brings the order value below ₹899 (the free shipping threshold), a ₹99 shipping charge will be applied. This charge will be deducted from the refund, and the balance amount will be credited to your account.

    8. Rights Reserved

    • Kiggle reserves the right to make final decisions on returns, refunds, and cancellations at its discretion. All policies are subject to review and change by the Kiggle team without prior notice.

    For any questions or concerns, please contact our customer service team. Thank you for shopping with us!